Tips & tricks

Audi connect plug and play does not recognise my email address during login, and when I try to register again, I am told that my email address is already in use. Why?
This is usually caused by the autofill function on your smartphone. When your email address is entered with this function, an additional space is added at the end. This space means that our server is unable to recognise the registered email address.

Please check that there is no space after the email address and then try again.

If the problem persists, you can contact Audi Customer Service or your preferred Audi partner.
Only a straight grey line is shown for my journey instead of the actually driven route. Why is that?
Maybe the GPS signal is deactivated on your mobile phone. First, check that the GPS signal is activated on your smartphone and in the settings of the Audi connect plug and play app. Both signals have to be activated for the journeys to be recorded correctly.

In addition to this, the signal may be impaired in areas with poor coverage (e.g. underground parking), causing the recording to be incorrect. It is also possible that the GPS signal of your smartphone is affected or disabled because battery-saving mode is active on your smartphone. Therefore, always use your smartphone in normal mode without battery-saving mode to achieve optimum recording of your journeys.

If the problem persists, you can contact Audi Customer Service or your preferred Audi partner.
My parking location is not shown correctly or not shown at all.
There can be several reasons for this:

• The GPS signal is deactivated on your smartphone and/or in the settings of the Audi connect plug and play app. Both signals have to be activated.\nIn addition to this, the signal may be impaired in areas with poor coverage (e.g. underground parking), causing the recording of the parking position to fail.

• The Bluetooth signal on your smartphone is not activated. The Audi DataPlug uses Bluetooth to send the Audi connect plug and play app a signal that the vehicle was parked, and the app saves the GPS data as the identified location. If there is no connection, the parking location cannot be stored.

If the problem persists, you can contact Audi Customer Service or your preferred Audi partner.
When looking for an Audi partner, the results list remains white.
There can be several reasons for this:

• Searching by city/post code: If no Audi partner is found in this city, the results list will remain empty. We are currently working on an add-on that will allow you to see the nearest Audi partner.
• Searching by city using autofill: This function of your smartphone makes typing easier for you by suggesting words (or in this case city names) as you start typing. If you enter "Man", for example, it will suggest "Manchester".
If you select the suggestion, your smartphone will always add a space at the end, which means that the Audi connect plug and play app is unable to detect the city name correctly. Please make sure that there are no additional spaces after the city name you entered and try again.

If the problem persists, you can contact Audi Customer Service or your preferred Audi partner.
I would like to set a preferred Audi partner but cannot find the one I want.
You can only find authorised Audi partners with the Audi connect plug and play app. If the service partner you are looking for is not an official Audi partner, it will not be stored in the app.

It is also possible that a new Audi partner is not yet listed in the directory. Registration is required to ensure that you can always access the up-to-date directory. If you are currently logged out or do not have an Internet connection, an offline list of all Audi partners is saved. This is only updated with each app update.

If the problem persists, you can contact Audi Customer Service or your preferred Audi partner.
"My Audi" is showing the inspection and/or oil service as "not recognised".
The information about the service interval or the oil service is provided for the specific vehicle through the OBD (on-board diagnostics) interface. Some vehicle models do not send these values, which means they cannot be shown in the app.
My Audi connect plug and play app shows warnings, but everything is OK with my vehicle.
This is usually due to timing. When you start your vehicle, all warnings initially light up for a brief check but then go out again if the function works correctly. To ensure that the Audi DataPlug does not incorrectly report this brief activation to your Audi connect plug and play app as a defect, it sends active warnings only if they are still active 60 seconds after the ignition has been switched on.

If you now switch on your vehicle but the engine is still switch off, for example while you are entering an address in your navigation system, the Audi DataPlug will already be active and the 60 seconds are running. If you then only start the engine after some time, the warnings will light up as described above and the Audi DataPlug sends them to the Audi connect plug and play app which interprets them as real defects.
If this happens to you, switch the engine off again, remove the key and then start the engine again. The warnings should then disappear from the Audi connect plug and play app.

If the problem persists, you can contact Audi Customer Service or your Audi partner's service adviser.

Please note: The direct indicators/messages in the vehicle and the information in the owner's manual always take priority. To prevent major damage to your vehicle, we recommend following the information and recommendations, in particular in case of serious system faults. Please also note that ignoring the faults can put you and other at risk!
My vehicle shows warnings but the app does not. What can I do?
The warnings in the vehicle have to be observed with the highest priority. The direct indicators/messages in the vehicle and the information in the owner's manual always take priority. To prevent major damage to your vehicle, we recommend following the information and recommendations, in particular in case of serious system faults. Please also note that ignoring the faults can put you and other at risk!
What can I do if my iOS app does not connect to the Audi DataPlug?
In the app, proceed as follows to check if your DataPlug is linked:

1) Open the Audi connect plug and play app.
2) Open the "Settings" menu and under "DataPlug settings" click "Known DataPlugs".
3) Swipe from right to left on the DataPlug to open the "Delete" field. Confirm this.
4) Now, in iOS Settings -> Bluetooth -> "My devices", tap on the blue "i" for the DataPlug and then on "Forget This Device".
5) Now install the Audi DataPlug again in the Audi connect plug and play app by following the description in the app.

If the problem persists, you can contact Audi Customer Service or your Audi partner's service adviser. In addition, you can check the compatibility of your vehicle again. You can check whether your vehicle is compatible on the Audi connect plug and play homepage or by contacting your Audi service partner.
Why does the first connection attempt to the Audi DataPlug fail every day?
It is possible that various apps, which try to increase battery life and optimise device performance, terminate our background service which scans for the Audi DataPlug after some time and keep it from restarting. Samsung devices run a dedicated Samsung software for this. You can try to deactivate the services to ensure an automatic connection.

If the problem persists, you can contact Audi Customer Service or your preferred Audi partner.
Why is the language for the vehicle details not adapted after changing the language?
The language in your vehicle details is only changed once in 24 hours. Wait for one day and check the data again. If the language is still not changed, please contact Audi Customer Service or your preferred Audi partner.
Can I use Audi connect plug and play while my smartphone is in battery saving mode?
For optimum use of the app, you should not use Audi connect plug and play while your smartphone is in battery saving mode. The following errors can occur if the GPS signal is affected in battery saving mode:

• Journeys will not be recorded correctly
• Addresses for the journey will not be displayed correctly or not at all
• The last parking location will not be displayed.
Why are my journeys not recorded completely or not recorded at all? (Journey not started, journey terminated early, journey started late)
If your journeys are not recorded, this could be because your smartphone could not connect to the Audi DataPlug. If this is the case, please restart your smartphone and try again.

If the problem persists, you can contact Audi Customer Service or your preferred Audi partner.
Can I send a support request without logging in?
You can send a support request without logging in at any time. The support request is sent using the "Email" button in the app (in the "Support" menu).

After clicking the "Email" button, an email will open with prepared text that contains information from the app and makes it easier for the Audi connect plug and play support team to reply to your query.
Can I change from kilometres to miles or vice versa?
Currently, it is not possible to select whether your journeys are displayed in kilometres or miles. The country selected in the app determines whether your journeys are displayed in metric or imperial units.